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Re: ONGOING 1/16/26 Sallie Mae Bank/ Sallie Mae Loan - FDP-105, CC-505
ONGOING 1/16/26 This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information…-1 -
Re: Fidelity HSA downloading again
Hello All, Thank you for sharing these updates! We’re seeing multiple reports that Fidelity HSA transactions are now downloading again, which is very encouraging. I've reached out to our interna…1 -
Re: Ark7 Connection Error
Hello @Harold Finch, Thank you for checking in, and I truly appreciate your continued patience, especially given how long this issue has been ongoing. I did reach out internally again after my last u…1 -
Re: Principal Financial 401(k) shows wrong balance
Hello All, Thanks for checking in. I took another look at the internal ticket for this Principal 401(k) issue, and it is still open and actively being worked on by our teams. A fix is in progress; ho…1 -
Re: Mr. Cooper is no longer connecting.
Hello All, Thanks for checking in and for sharing your concerns. To clarify, this is a known connectivity issue tied specifically to Mr. Cooper’s transition and the changes they made to their authent…1
